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www.upcima.ai
Sales
Sales inquiries,
proposals, and closings.
Call Center Virtual
Add voice to your
customer service capacity.
Call Center Virtual CIMA.
Customer service, sales, and follow-up by voice, with or without a CRM, to support high-value conversations with greater continuity.
www.upcima.ai
Call in progress
JP
Juan Pérez
+54 11 1234 5678
+54 11 1234 5678
02:34
Agent activity
On a call
02:34:15
Quality rating
★ ★ ★ ★ ★
Interaction history
Incoming call
10:15 hs
Inquiry
10:16 hs
Handoff to Support
10:18 hs
Voice customer service
Natural, clear, and professional.
With or without CRM
Flexible integration.
Critical processes
Focused on value.
1. Where it adds value
Support
Technical assistance and
problem resolution.
Collections
Payment management and
agreements.
Administration
Administrative inquiries
and documentation.
After-sales
Follow-up, warranties,
and customer retention.
2. What makes it different
Incoming
and outgoing calls
Handle and manage calls efficiently and professionally.
Smart
handoff
Automatic routing based on rules, schedules, priorities, and specialties.
Recordings
and reports
Record interactions and measure results in real time.
Supervision and quality
Live monitoring, agent evaluation, and continuous improvement.
3. Why it matters
Always available
24/7 customer service so no contact is missed.
Better operational organization
Clear, traceable processes with better resource allocation.
Greater continuity
Centralized information and aligned teams for better results.
See how CIMA
adds voice to your operation.
Conversations that create value.
Fast implementation
Measurable results
Security and trust
Expert support